Do you know someone that is:

• Socially isolated or lonely?
• At risk of hospital re-admission?
• Causing you worry?
• Poorly connected in their community/neighbourhood?
• Suitable for non-clinical intervention?
• A resident or GP patient of Manchester or Trafford over 18 years old?

If so, please refer to the Care Navigators.

Who we are

We are Community Care Navigators for Manchester and Trafford. Our team works across the city and borough’s hospitals and in the neighbourhoods of Manchester and Trafford.

What we do

Care Navigators work with people to ensure they are connected with the right services available to them in your local neighbourhood. We work closely with NHS services, mental health services, GP’s, social services (council), housing associations, charities, voluntary groups, social enterprise organisations and other community resources to do this.

Who we help

We help anyone who is 18 years old and above and who lives in Manchester or Trafford.

How do Care Navigators work?

We understand that it can be difficult navigating your way through what is available in your local neighbourhood to help with any health or wellbeing issues. We will listen and liaise with you and our community colleagues to explore what you already have in place. We then identify any gaps in support and link you into these services. We then monitor to ensure these services have provided the support you require or if you need connecting further.

How long will I receive this service?

Once we have connected you with the appropriate services within your community our input will end. However, in some cases a care navigator may offer to contact you again in the near future to check that you still have appropriate support in place.

Contacting us

Our service is available 7 days a week:

• Monday to Friday 09:00-17:00
• Referrals can be made outside of these hours but will not be actioned until the next working day.

If you would like to talk to a Care Navigator or make a referral, please contact the Single Point of Access (SPA) team by phone or email:

• Tel: 0300 303 9650
• E-mail: mft.spa-uhsm@nhs.net

We may discuss your needs with you over the phone or by email, in some cases we are able to visit you at home or within a local community setting.

Who provides this service?

This service is provided by Manchester Local Care Organisation (MLCO). MLCO is the organisation that provides NHS community healthcare and adult social care in the city. We are a partnership organisation between the NHS and Manchester City Council.