The service provides ‘one off’ intensive cleaning in domestic properties that do not meet acceptable health and safety standards. This includes;

• Where an individual is at risk due to the environmental conditions they are living in
• To enable a person to return home to a safe environment; from hospital, residential care or staying with family or friends
• When health and social care staff or other professionals are unable to go in to provide a service on health and safety grounds
• Where an individual’s tenancy is ‘at risk’ due to the environmental condition of the property

In order to access the Crisis Clean Service, citizens must meet the following criteria:

• Must be over 18 years old
• Must reside in the City of Manchester. The service does not cover other Greater Manchester boroughs
• Must be intending to reside in the property for at least a further 6 months at the time of referral
• Must be able to give consent or have an advocate or Power of Attorney who can give consent on their behalf

Our friendly and experienced team of domestics are trained in health and safety, manual handling, COSSH, infection control and safeguarding.
They will work with people to help them decide what items they want to dispose of and clean agreed areas of the property.
People are encouraged to be as involved in the clean up as they can or want to be.

Our Crisis Clean Officer will agree with the person what work needs doing and complete any necessary risk assessments. This can include the following tasks:

• Supporting people to declutter their home
• General/ deep household cleaning of kitchens, bathrooms, bedrooms and receptions rooms
• Carpet cleaning
• Removal of unwanted clutter and smaller furniture items

The service is available Monday to Friday from 8am – 4pm.

Tel: 07908223621
Email: gina.hardiman@manchester.gov.uk

Referrals via the City Council’s Contact Centre, contactable via:

Phone: 0161 234 5001

Email: mcsreply@manchester.gov.uk

or directly from Social Work teams following a low level assessment.